My Virgin Media 25.3.0

The Virgin Mobile app and Virgin Media app have merged to create the all-in-one My Virgin Media app, making it easier for customers to manage all their accounts in one place. Whether you have broadband, TV, home phone, or mobile services with us, this app provides a seamless and convenient experience.

• For mobile customers, the app allows you to check your allowances and track your minutes, texts, and data usage. You can also control services like roaming, spending caps, and set up Virgin Media WiFi. With a spending cap feature, you can choose how much extra you'd like to spend outside of your plan. Additionally, managing your family's allowance and usage is made simple with the Family Plan option. The app also provides information on your monthly plan cost, allowances, contract term, and upgrade date. Furthermore, checking your balance and easily topping up on Pay As You Go is effortless. If you need additional data, you can purchase a Data Add-on with just a few taps.
• For broadband, TV, and home phone customers, the app offers the ability to check your package details for these services. You can view your latest bill amount, as well as previous bills and upcoming charges. Managing your Direct Debit details and making payments is quick and easy. The app also provides a service status check and enables SMS notifications for issue updates. Additionally, running tests on your Virgin Media kit is possible through the app. Tracking and amending orders or appointment dates is made simple. Account details such as account number and area reference are easily accessible.

If you require assistance, our FAQs section provides helpful information for broadband, TV, home phone, and mobile customers. You can also view relevant topics and conversations in the customer community section. Messaging us directly through the app allows you to ask questions and receive notifications when an agent responds. We value your feedback and strive to continuously improve the app for our customers. Simply go to the "More" menu and select "Feedback" to share your comments. For any app-related issues, you can also contact us via email at [email protected].